Your Site Is Infected. We Find What the Scanner Missed.

Message us on WhatsApp or book the emergency call and we normally begin within a few hours. If your host has issued a suspension deadline, tell us the exact wording and the time it expires - hosts will almost always extend the window once they can see a real remediation is underway, and we can give you something concrete to forward to their abuse team.

Because something survived the cleanup and rebuilt the infection. This is the single most common pattern we see, and it is almost never a fresh break-in. The persistence usually lives outside WordPress itself - a PHP auto_prepend_file directive in .htaccess or .user.ini, a must-use plugin with a legitimate-looking header, a malicious database drop-in, or a forged file timestamp that hides it from every 'what changed recently' search. Security plugins scan WordPress; those things load before WordPress exists in memory.

No. Nothing is ever deleted. Every file we remove is moved to a timestamped quarantine folder with a full manifest, so any step can be reversed exactly. We also test each site over HTTP before and after its own changes, and automatically restore anything that comes back worse. If a removal rule ever misfires, that safety net catches it in the same session rather than a week later when you notice.

Then they cannot be cleaned one at a time - and that matters more than it sounds. When several WordPress installs share a single Linux user, every site can write to every other site's files. Cleaning them sequentially just lets the uncleaned ones re-seed the ones you already fixed. We lock the whole account and clean it in a single account-wide pass. Our largest engagement of this kind covered 67 sites on one shared user.

Yes, on the Cleanup and Hardening tier and above. Once the site is verifiably clean we submit the review request through Google Search Console and Safe Browsing, and handle the blacklist delisting requests. Google's review typically clears within one to three days, though the timing is theirs, not ours.

Usually not. If a wp-config.php file leaked - and it very often has, through a site backup archive sitting in a public folder with a guessable name - the attacker holds your WordPress authentication salts. With the salts they can forge a valid administrator session cookie without ever knowing a password. Changing the password does nothing to that. Only regenerating the salts revokes it, which we do on every engagement from the Cleanup and Hardening tier up.

You get a written report with counts before and after for every category we removed, plus external verification of each site from outside your server: status code, page size, page title, and the served HTML checked for spam content and infection markers. A 200 status code on its own is not evidence of anything - we have seen a perfectly healthy-looking 200 serving a gambling site because the domain had been repointed at different nameservers entirely.

The cleanup closes the specific hole we find. Staying clean is a maintenance problem: outdated plugins are how most WordPress sites get infected in the first place. Our $50/month Website Care plan covers updates, off-site backups, monitoring and malware scanning, and includes free re-cleaning if anything gets through while you are on it. It is optional, and we will say plainly if we think you do not need it.

Our depth is WordPress and PHP hosting, which is where the overwhelming majority of these incidents happen. We will look at a plain PHP or Laravel site and tell you honestly whether we are the right people for it. For Shopify, Wix or Squarespace, a file-level compromise is not usually possible - if something looks wrong there, tell us and we will point you in the right direction at no charge.

Hosting control panel or SFTP access, and the exact abuse notice from your host if you received one. That is genuinely all. We do not need your WordPress admin password to do the cleanup, and we would rather you rotate every credential yourself once we are done than hand us more access than the job requires.